Our commitment
Barbarian Facilities Management Limited aims to deliver a dependable, professional service that meets the requirements agreed with each client, and to keep improving it.
How we deliver quality
- Every contract starts with a clear written assignment brief covering duties, hours, reporting and escalation
- Officers and cleaners are recruited, vetted, trained and briefed for the specific site and role
- Supervisors carry out regular site visits and spot checks, including out-of-hours checks where the contract requires them
- Daily logs, incident reports and cleaning schedules are completed accurately and made available to clients
- We hold regular review meetings with clients and agree actions to put things right or improve
Feedback and complaints
We welcome feedback. Complaints are acknowledged promptly, investigated fairly and answered in writing, and we use what we learn to prevent the problem happening again. Clients and members of the public can contact us on +44 7842 196711 or at info@barbarianfm.co.uk.
Continuous improvement
Directors review service performance, incidents, complaints and client feedback regularly, and update procedures and training as a result. This policy is reviewed annually.
Last reviewed: October 2026. Questions about this policy can be sent to info@barbarianfm.co.uk.